Join Our Team

Join Our Team

Company: Irish Hospital Supplies
Role: Technical Service Manager
Reporting Line: CEO
Primary Location: Bray, Co. Wicklow

Irish Hospital Supplies
Established in 1970, Irish Hospital Supplies is a leading distributor of medical and surgical equipment and supply an extensive range of high-quality disposable and capital equipment from some of the most innovative brands within the healthcare industry. We are currently looking to recruit a Technical Service Manager to join our team.

The Role
The Technical Service Manager is responsible for leading and managing the technical service department. This role involves supporting both internal and external stakeholders in the delivery of a best-in-class technical service offering.

Key Responsibilities

• Manage a team of engineers as well as a service coordinator and an equipment coordinator.
• Maintain a high level of support to customers including repair turnaround time, breakdown response time and on time routine servicing.
• Advise and ensure all staff are up to date with technical training, best practices and monitor same by site visit and service/repair test result audits.
• Coordinate test equipment calibration and keep files up to date in accordance with the ISO and manufacturers policy.
• Work closely with suppliers regarding new testing methods, updates and advice.
• Support the sales team with technical assistance and product promotion when required.
• Liaise with customers regarding service contracts, quotations for repairs etc. It is also imperative to meet and build relationships with key hospital personnel.
• Work closely with the sales and admin team on specific tender documentations and service pricing.
• Source and interview potential new engineers/service administration candidates when required.
• Ensure good customer relations are maintained with both Bio-Medical/Clinical Engineering and on the ground front line medical staff.
• Plan and carry out new equipment installations.

Qualification & Skills

• Qualification in Biomedical, Mechanical or Electrical engineering.
• 5+ years’ experience in the Medical Device industry
• Strong understanding of regulatory requirement and managements systems.
• Customer focused, well organized, and ability to manage and expand the technical service department.

• Experience in managing projects with both internal and external stakeholders.
• Strong analytical and problem-solving mindset.
• Ability to influence and lead change across all levels.
• Strong interpersonal skills, organisational and planning skills.
• Experience in the application of knowledge on standardisation to practice / process.
• Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel, Visio and PowerPoint.

 

All applications should be sent directly to the CEO, Liam Regan

Business Excellence Manager

Company: Irish Hospital Supplies
Role: Business Excellence Manager
Reporting Line: CEO
Primary Location: Bray, Co. Wicklow

Irish Hospital Supplies
Established in 1970, Irish Hospital Supplies is a leading distributor of medical and surgical equipment and supply an extensive range of high-quality disposable and capital equipment from some of the most innovative brands within the healthcare industry. We are currently looking to recruit a Business Excellence Manager to join our team.

The Role
The Business Excellence Manager is responsible for driving a culture of continuous improvement across the organisation. This role involves supporting management to lead strategic initiatives that enhance operational efficiency, quality, and performance of the organisation.

The candidate will be responsible for analysing, developing and implementing policies, procedures, process enhancements and project delivery within the organisation.

Key Responsibilities

• Work in collaboration with the Management team in the development of key process improvement projects to align with strategic goals.
• Analyse, identify and prioritise process improvement opportunities across departments though staff and stakeholder engagement.

• Create Standard Operating Procedures (SOPs), Working Instructions (WIs) and process flows for all existing processes and workflows within the organisation in line with Irish Hospital Supplies standards and industry requirements.

• Ensure that the measurement and analysis of data is incorporated into all improvement projects.

• Utilises change management tools and techniques to ensure business improvements are maintained and to support business excellence principles.

• Lead and manage continuous improvement programs using Lean Six Sigma, and Kaizen methodologies.
• Facilitate cross-functional projects and workshops to map current processes and design future-state solutions.
• Manage day-to-day communications with the team(s) to ensure groups receive the necessary support to work effectively to deliver on the improvement projects.
• Working in partnership with external stakeholders to deliver business projects.
• Develop standardised and structured templates to document processes and procedures to enhance and maintain operational efficiency.
• Coordinate and support the development and implementation of operational policies, protocols, and guidelines to ensure optimum utilisation of resources and systematic audit of such usage.
• Develop and track KPIs and performance dashboards to measure improvement impact.
• Support the quality function and input into the design of the structure and framework of the organisation’s quality improvement programme to achieve and maintain compliance with HPRA/HSA/ISO standards, achieve additional quality certifications and ensure compliance with legislative requirements.
• Develop and maintain health and safety management systems in line with legal and regulatory requirements.
• Deliver SOP and WI training programmes to employees and maintain accurate training records.
• Maintain documentation of improvement activities and present findings and project updates to leadership.

• Promote a culture of innovation, accountability, and operational excellence.

• Develops and manage programme / project budgets for various initiatives. 

Qualification & Skills

• Bachelor’s or Master’s in Business, Engineering, or related field.
• Lean Six Sigma (Black Belt preferred), PMP, Change Management or equivalent.
• 5–10+ years in process improvement, operations, commercial or quality management.
• Experience in managing projects with both internal and external stakeholders.
• Strong analytical and problem-solving mindset.
• Ability to influence and lead change across all levels.
• Strong interpersonal skills, organisational and planning skills.
• Experience in regulated industries (e.g., pharma, medical device, manufacturing).
• Proficiency in data analysis, process mapping, and performance dashboards.
• Strategic thinking, leadership, communication, and stakeholder management.
• Experience in the application of knowledge on standardisation to practice / process.
• Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel, Visio and PowerPoint.

All applications should be sent directly to the CEO, Liam Regan

We are hiring

Irish Hospital Supplies are thrilled to announce a new job opening for a Technical Service Administrator/Co-Ordinator in our company. This is a fantastic opportunity for someone passionate about the medical service industry and is eager to contribute to helping us Improve Healthcare For All.

To be successful in this role, you will need:
• Working in the Service department in Bray, functioning as administrator for the team of four field engineers based from the workshop in Bray covering over 100 hospitals in 32 counties.
• Scheduling engineers PMs & allocating call-outs using field management software.
• Recording and assessing damaged instruments and equipment.
• Quoting customers for repairs and managing the process of replacements
• Liaising with Suppliers for replacement parts & repairs
• Preliminary troubleshooting customer breakdowns
• Phone support & logging breakdowns
• General customer support & sales support.
• Reporting to the Technical Service Manager

The Candidate:
• Must be very methodical and highly organised
• Must be proficient on MS Word and Excel
• Experience with Sage and advantage.
• Must be a “hands on” person for some technical assessments and repairs.

Job Type: Permanent
Job Location: Bray, Co. Wicklow
Required Education: Diploma/Certificate
Required Experience: Administration role with a minimum of 1 years experience

To apply for this position, please submit your resume and a cover letter to sales@ihs.ie For further information about us please view the following areas of the website.

IHS appoints a new CEO

The board of Irish Hospital Supplies Group are delighted to announce the appointment of Mr. Liam Regan to the position of CEO. In addition to his appointment, Liam will join the company’s Board of Directors. Liam brings to the role 17+ years healthcare experience having held multiple senior leadership roles.

Liam Regan commented on his appointment “Irish Hospital Supplies have a long-established reputation as a leading distributor of medical and surgical devices supporting manufacturers, healthcare professionals and patients. It is a privilege to be joining the Irish Hospital Supplies team to build on the continued success”.

New Board Appointment

The board of Irish Hospital Supplies Limited are delighted to announce the appointment of Mr. Danny Scales to its Board of Directors. Danny first joined the company in December 2016 and over the past decade he has seen the company flourish and expand through some of the worlds most difficult and turbulent times.

His addition to the Board comes at an exciting stage of the Company’s development where he will continue to now lead his team as Surgical Sales Director. Having qualified with a B.Eng. in Electro Mechanical Engineering from TU Dublin in 2003, his early career years saw him develop as an engineer in a number of prominent engineering companies until he moved into the field of Technical Sales in the pharmaceutical industry in 2015. Fast forward almost a decade to where he now plays a pinnacle role in the company as it is today.

 

Rocamed : Madrid, March 20th, 2025

Darren Costello, Director and Joe O’Neill, Urology Sales Manager were delighted to attend Rocamed’s European Distributor’s meeting at Urban Hotel in Madrid on the 20^th of March.  We would like to offer a special thank you to the team at Rocamed who we are very proud to partner with for providing a very informative meeting, which is growing year on year.  Also to the guest speakers on the day, Dr. Michael Baboudjian, Dr. Francesco Sessa, Dr Paolo Polverino and Dr. Peter Holy.

It is always a pleasure to attend the EAU where we can learn about the latest research  and developments in the field of Urology. It was another great congress which presented us with the opportunity also to meet with our current partners as we continue our journey to bring some of the most innovative devices to the Urology field on the island of Ireland.

BSGE ASM 2025 Leeds

The British Society for Gynaecological Endoscopy is holding its annual event this year in the Royal Armouries Museum, Leeds from Tuesday, April 29th until Friday, May 2nd. Our own Garry McMahon will be attending the event any you will find him on the Karl Storz Stand where he will be available to answer any of your questions ASM25_Floorplan

European Society of Gastrointestinal Endoscopy

The European Society of Gastrointestinal Endoscopy (ESGE) represents national societies of endoscopy in Europe, the Mediterranean and North Africa. Our own Kieran Healy attended the launch of the Erbe VIO3n units for use in Gi Endoscopy. With its logical and intuitive interface, the VIO 3 is designed to ensure optimal user friendliness. As a valued partner, Erbe is continually to the forefront of Endoscopy and we thrive on staying up to date with the latest technologies that the market place has to offer.

New website launched

Tender Awards

Irish Hospital Services are delighted to announce that they have been awarded multiple awards and frameworks which include:

• Erbe Electrosurgery
• Karl Storz 4K camera Systems