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Technical Service Manager

Company: Irish Hospital Supplies
Role: Technical Service Manager
Reporting Line: CEO
Primary Location: Bray, Co. Wicklow

Irish Hospital Supplies
Established in 1970, Irish Hospital Supplies is a leading distributor of medical and surgical equipment and supply an extensive range of high-quality disposable and capital equipment from some of the most innovative brands within the healthcare industry. We are currently looking to recruit a Technical Service Manager to join our team.

The Role
The Technical Service Manager is responsible for leading and managing the technical service department. This role involves supporting both internal and external stakeholders in the delivery of a best-in-class technical service offering.

Key Responsibilities

• Manage a team of engineers as well as a service coordinator and an equipment coordinator.
• Maintain a high level of support to customers including repair turnaround time, breakdown response time and on time routine servicing.
• Advise and ensure all staff are up to date with technical training, best practices and monitor same by site visit and service/repair test result audits.
• Coordinate test equipment calibration and keep files up to date in accordance with the ISO and manufacturers policy.
• Work closely with suppliers regarding new testing methods, updates and advice.
• Support the sales team with technical assistance and product promotion when required.
• Liaise with customers regarding service contracts, quotations for repairs etc. It is also imperative to meet and build relationships with key hospital personnel.
• Work closely with the sales and admin team on specific tender documentations and service pricing.
• Source and interview potential new engineers/service administration candidates when required.
• Ensure good customer relations are maintained with both Bio-Medical/Clinical Engineering and on the ground front line medical staff.
• Plan and carry out new equipment installations.

Qualification & Skills

• Qualification in Biomedical, Mechanical or Electrical engineering.
• 5+ years’ experience in the Medical Device industry
• Strong understanding of regulatory requirement and managements systems.
• Customer focused, well organized, and ability to manage and expand the technical service department.

• Experience in managing projects with both internal and external stakeholders.
• Strong analytical and problem-solving mindset.
• Ability to influence and lead change across all levels.
• Strong interpersonal skills, organisational and planning skills.
• Experience in the application of knowledge on standardisation to practice / process.
• Excellent IT skills: MS Office skills to include, MS Teams, Word, Excel, Visio and PowerPoint.

All applications should be sent directly to the CEO, Liam Regan